LATE ARRIVAL POLICY
We want you to get the best result our technology is capable of delivering and ensure adequate time is scheduled to accommodate every treatment thoroughly and safely. In the event of tardy arrival for your treatment you will be accommodated to the best of our ability within the remaining time available.
Our ability to do so will increase with advance notice so please call ahead if you are running late and let us know to expect you shortly. Extreme tardiness may necessitate rescheduling of the appointment in which case applicable late cancellation fees must be applied. Please call 604-620-1772 if you are running behind.
APPOINTMENT CANCELLATION POLICY
Any treatment may be cancelled and rescheduled without penalty with a minimum of twenty-four (24) hours advance notice. We regret to advise that with less than 48 hours notice a fee of $50 per hour of treatment time that your procedure was scheduled for will be charged. Failure to show up for an appointment without notice will result in 50% of the cost of your treatment being charged.
Cancellations must be done by telephone please call 604-620-1772 emailed appointment cancellations will not be acknowledged.
REFUND & EXCHANGE POLICY
In the event you purchase a treatment or series of treatments and change your mind within 72 hours a refund is possible. In order to cover administration costs and merchant fees for credit card purchases a refund fee up to 5% of the purchase price is applicable.
In the event that a medical problem or prolonged circumstances prevent completion of pre-paid treatments according to plan, the patient/client may take an extended period of time, not to exceed two years, to complete said treatments.
Alternatively a different treatment of comparable dollar value (less a $25 administration fee) may be substituted.
As policy, treatment purchases are non-refundable after 72 hours, however, at the discretion of the clinic treatments may be transferrable. Gift Certificates are fully refundable within 14 days from the date of the gift-giving occasion.
We accept cash, Debit, Visa, American Express, and Mastercard. All refunds and exchanges must be in person at Vancouver Medi Spa.
Street parking and Sheraton Vancouver Wall Centre parkade available.