LATE ARRIVAL POLICY

We want you to get the best result our technology is capable of delivering and ensure adequate time is scheduled to accommodate every treatment thoroughly and safely. In the event of tardy arrival for your treatment you will be accommodated to the best of our ability within the remaining time available.

Our ability to do so will increase with advance notice so please call ahead if you are running late and let us know to expect you shortly. Extreme tardiness may necessitate rescheduling of the appointment in which case applicable late cancellation fees must be applied. Please call 604-620-1772  if you are running behind.

APPOINTMENT CANCELLATION POLICY

Any treatment may be cancelled and rescheduled without penalty with a minimum of twenty-four (24) hours advance notice. We regret to advise that with less than 48 hours notice a fee of $50 per hour of treatment time that your procedure was scheduled for will be charged. Failure to show up for an appointment without notice will result in 50% of the cost of your treatment being charged. Must be done by telephone.

Please call 604-620-1772  Emailed appointment cancellations will not be acknowledged.

PAYMENT

We accept cash, Debit, Visa, American Express, and Mastercard. All refunds and exchanges must be in person at Vancouver Medi Spa.